Privacy Policy

Melbourne Respiratory and Sleep Services is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal and health information.

2. Collection of Personal Information
We collect information necessary to provide you with quality healthcare services. The information we collect includes your name, contact details, date of birth, Medicare number, medical history, medications, allergies, and other details relevant to your care.
Information may be collected directly from you, via our website, by phone, or in person. In some cases, we may receive information from other healthcare providers such as specialists, allied health professionals, hospitals, or pathology services.

2. Use and Disclosure of Personal Information
Your information is used for:

  • Providing medical care and treatment

  • Managing your appointments and records

  • Billing and processing health insurance claims

We may disclose your information:

  • To other healthcare providers involved in your care

  • If required or authorised by law

  • With your consent

3. Storage and Security
We store your personal and health information securely in electronic and/or paper form. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

4. Access and Correction
You may request access to, or correction of, your personal information. Requests should be made in writing to the practice (details below). We may ask you to verify your identity before allowing access. In some circumstances, we may refuse access as permitted by law, but we will explain the reasons why.

5. Website Usage and Cookies
When you visit our website, certain information (such as your IP address, browser type, and pages visited) may be collected to help us improve our website and services.
If you submit personal information through online forms, we will explain how it will be used at the time of collection. Any data submitted via the website is stored within Australian located servers and is encrypted using 256-bit Advanced Encryption Standard (AES).

6. Overseas Disclosure
It is unlikely we will disclose your personal information to overseas recipients. If required, we will seek your consent or ensure compliance with relevant laws.

7. Complaints and Contact Information
If you have a privacy-related complaint or wish to access/correct your information, please contact us:
[Practice Contact Details]
We take privacy concerns seriously and will respond promptly in accordance with our obligations under the Privacy Act.

8. Policy Review
This policy is reviewed regularly and updated as required to ensure it meets legislative requirements and best practice standards.